Terms & Conditions
(A)REGISTERING FOR ONLINE CLASSES
1. Any class in SASA JAPANESE refers to Online Class which conducting via Zoom Platform.
2. All students are advised to contact SASA JAPANESE by WhatsApp/WeChat/E-mail before making any payment to receive advices on registration.
3. Class fees are refer to Singapore Dollar (SGD). The amount of class fee payable is subject to change from time to time based on the Foreign Exchange Rate, for students from oversea.
4. When registering for any class that has been announced, a down payment of is required in order to secure a seat in the proposed class.
5. Student’s personal details are required for identification purposes. SASA JAPANESE reserves the right to refuse registration of any student; (i) who fails to provide the information as may be required by SASA JAPANESE for identification, verification, and/or registration of the student; and/or (ii) for any other reasons in SASA JAPANESE’s sole discretion.
6. Payment may be made via approved online payment methods. Online registrations via our website are not confirmed until you, the registering student, receives confirmation of their registration via E-mail or messages in WhatsApp/WeChat with our acknowledgment that your Down Payment/Full Payment has been received. In the event that you do not receive any confirmation of registration, you agree that it is your responsibility to follow up by contacting SASA JAPANESE via WhatsApp/WeChat/E-mail in order to verify that your registration for a seat in your desired class has been secured, failing which, you may not be able to attend the classes that you had sought to register for, and SASA JAPANESE will not be howsoever liable to you in this regard.
7. SASA JAPANESE reserves the discretionary right to refuse attendance of class by any student despite registration having occurred, or expel existing students where SASA JAPANESE is of the opinion that there are any disciplinary or ethical breaches by the student, and will offer a refund of school fees paid toward classes in the event of refusals or expulsions. The criteria for acts or omissions to constitute disciplinary or ethical breaches will be determined at the sole discretion of SASA JAPANESE’s management.
(B)PAYMENT & REFUNDS
1. Down Payment and payment of course fee made towards any classes is strictly nonrefundable except in cases where there is insufficient number of registrations required for the class to commence, or SASA Japanese decides that the said class should not be commenced, and the proposed class is therefore cancelled.
2. Full payment for all classes must be made prior to the commencement of the first attendance. Students who fail to make full payment of the applicable course fee for their course will not be permitted to join the class nor receive any course materials, and will not be entitled to refund of any Down Payment.
3. Before the commencement of any class, students who have registered into any group or private lesson classes and have paid school fees in full are able to apply for a refund of the class/course fees paid for the class less the Down Payment amount (which will not be refunded so as to cover the incurred administrative costs of SASA JAPANESE) prior to the commencement of the first class. Thereafter, request for any refunds (in whole or in part) of any school fees will be not be entertained. For the avoidance of doubt, request for cancellation and/or rescheduling less than one week prior to the commencement of any group or private class that a student is registered in will not be entertained, and all and any school fees paid in relation to the group class/private class is strictly non-refundable.
4. SASA JAPANESE strictly does not hold any school fees paid for a particular course/class as credit for any other classes or future classes. All school fees paid for a particular class or course will only be toward such particular class or course, regardless of whether the student ultimately attends any or all of such classes or course that the student has paid for.
5. Payment of any Down Payment or school fees made is strictly not transferrable to a third party.
6. SASA JAPANESE reserves the right to postpone the start-date of a class if the minimum number of students for class commencement is not enough to open a class. If the proposed class does not commence after Three Weeks of the stated start date, student may request for a full refund of payment.
7. The fee for any of the classes is not including the textbooks.
8. Any interrupted lessons caused by technical issues such as unstable network/disconnected from internet, muted microphone, turned off speaker etc., out of SASA JAPANESE end, will not be entitled for replacement.
(C)COMMENCEMENT OF GROUP CLASSES
1. Minimum Number of Students Required for Commencement of Classes: There is a minimum number of 5 students required for new any level of classes. Failure to meet the minimum number may result in the proposed class being postponed or cancelled at SASA JAPANESE’s discretion.
2. Three Week Period: SASA JAPANESE reserves the right to either postpone commencement of any of our group classes by up to three weeks if the minimum number of students for that class to commence at the proposed commencement date is not met, or to cancel the proposed commencing class.
(D)CLASS TRANSFERING
1. Students who are currently enrolled in an on-going class in SASA JAPANESE may request to transfer to another on-going class of the same course type.
2. Student requests to transfer to another class are strictly subject to the discretionary approval of SASA JAPANESE.
3. In cases of approved transfers, there is no transfer fee for students whose transfer arrangements meet all of the following conditions:
1. transferring to a class of the same level;
2. transferring to a class within their intake
4. In cases of approved transfers, there is a transfer fee for students whose transfer arrangements meet any of the following conditions:
1. transferring to a class of a different level from their original class;
2. transferring to a class at the same level but of a different intake;
3. second or subsequent transfer
5. The amount of Transfer Fee payable is subject to change from time to time in SASA JAPANESE’s sole discretion.
(D)MAKE-UP LESSONS
1. Learning a new language necessitates a certain level of commitment and consistency. We hope you have the best learning experience possible, and this is one way of ensuring that.
2. 2x free Make up lessons per term, for all group classes except Conversation group classes and Private classes.
3. Make up lesson only available for student who absent in previous class, and its duration is 30 minutes.
4. Students may inform our staffs by WhatsApp/WeChat/E-mail at least 1 working day’s advance notice in order for any arrangements to possible be made.
5. Ad hoc make-up lessons are private tutoring sessions with our teacher; to go through the syllabus the student is going to miss/ have missed during their original lesson. These lessons are chargeable, depending on the length of lesson required, number of lessons that require covering, and are subject to our teachers’ availability.
Ad Hoc Make-Up Lessons are arranged at the sole discretion of SASA JAPANESE. The rates for Ad-Hoc Make-Up Lessons are available by contacting our staff in
WhatsApp/WeChat/E-mail and may be changed from time to time. Arrangements, bookings and full payment for Ad-Hoc Make-up Lessons have to be made with a
minimum of one week’s notice from the proposed lesson date.
(E)PRIVATE LESSON POLICY
1. The private lesson class details, structures, schedule must be confirmed before enrolment. Learning a new language necessitates a certain level of commitment and consistency. We hope you have the best learning experience possible, and this is one way of ensuring that.
2. The request to have a lesson postpone/reschedule must be made AT LEAST 2 DAY IN ADVANCE of the scheduled time, and subject to approval of SASA JAPANESE. Failure to provide the required notice or no-show to class will be taken as a forfeiture.
3. Postponement of the class for Private lesson is allowed NOT more than 2 times/term.
4. We ask for your understanding as we have scheduled the time slot for your lesson for the day. Should you be unable to turn up for lesson, we will be unable to accommodate students who are able to commit on that day.
5. Private lesson is strictly booked on a term-by-term basis only. SASA JAPANESE is not able to guarantee the current timeslot and teacher after the end of the term.
(F)PLACEMENT TEST
1. SASA JAPANESE recommends prospective students with prior knowledge in Japanese Language to take a placement test for advise on which starting level is most appropriate for the student to register for at SASA JAPANESE.
2. The placement session administered by SASA JAPANESE is chargeable at S$10.00. This fee may be off-set from the student’s school fees when registering for a class at SASA JAPANESE after taking the placement test.
3. The placement test is not compulsory but serves to better guide students in registering for a class appropriate to their level. SASA JAPANESE does not offer refunds or free class transfers for students with prior knowledge in Japanese who register into a class that they deem inappropriate to their level of learning.
(G)PROMOTIONS
1. SASA JAPANESE reserves the right to amend the privileges or terms & conditions without prior notice.
2. Register to the proposed class(es) and the down payment is required to redeem the promotions.
3. All promotions cannot be used in conjunction with other promotions.
4. Voucher is valid for registration of ALL courses at SASA JAPANESE.
5. Voucher cannot be used with other promotions.
6. Voucher must be used before the expiry date.
(H)OTHERS
1. SASA JAPANESE reserves the right to postpone or cancel lessons.
2. SASA JAPANESE reserves the right to provide relief or replacement teachers to take over classes.
3. Student Terms & Conditions may be amended from time to time.
4. Student’s contact information is used for information dissemination about the school and class. A written notice has to be given if the student do not wish to be
contacted.
5. Images/photographs/pictures/videos of students are deemed property of SASA JAPANESE and may be used for publicity purposes at its sole discretion.
By making payment for a course or registering for a class at SASA JAPANESE, I accept these Terms & Conditions.